COVID-19 Statement - Mitchell Cycles 19.10.20
On Monday 19th October 2020 we were made aware that one of our staff members had tested positive for Coronavirus. Of course, to safeguard the staff and all customers we closed the store to evaluate and put into place actions to reopen safely.
So what are we going to do moving forward?
After listening to advice from the government, NHS and other avenues the store will reopen on Friday 23rd October 2020, in a smaller capacity due to having staff off. We must ask all customers who come to the premises to be patient and be understanding of the situation.
- We will go back to opening from 9am - 5pm to the general public.
- We will continue our Company Policies on Coronavirus, which can be accessed/viewed online.
- We will reduce the workload of what we can offer and when those services and products will be available.
- NHS Track & Trace scanner, we would like customers coming to the store to use the app and scan when they come to the premises - where possible.
All new orders due for collection or despatch over the next few days will be paused, we will be in contact to confirm new dates to fulfil the orders.
Any and all workshop orders we have in store, you should have been contacted by now by a member of the team to give an update - if you have not please email us on: email@example.com - along with your Order number.
For any customers with bikes booked in for workshop jobs, we will be in touch with you to reschedule bookings.
This is the plan we intend on executing, we have further staff back on Saturday and then Monday so we should be back to normal by next week. As stated above, we are taking on advice from all avenues which we feel enables us to safeguard our staff and the customers that shop with us, so we can reopen safely!
Thank you in advance for your cooperation - for any urgent information or concerns, you can email us on: firstname.lastname@example.org
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